Problem Solving:

• Identifies, analyzes, and resolves issues promptly and effectively.

Self-Development:

• Actively pursues skill enhancement and shares expertise.

Customer Service:

• Manages difficult situations, responds promptly, and solicits feedback.

Interpersonal Communication:

• Handles conflict, listens actively, and remains open to new ideas.

Communication Skills:

• Communicates effectively both orally and in writing.

Teamwork:

• Balances responsibilities, welcomes feedback, and supports team success.

Diversity and Ethics:

• Demonstrates respect for diversity and upholds ethical standards.

Organizational Support:

• Follows policies, completes tasks accurately, and supports organizational goals.

Judgment:

• Makes sound decisions and involves appropriate stakeholders.

Motivation:

• Sets and achieves goals with persistence and adaptability.

Planning/Organizing:

• Prioritizes tasks, plans efficiently, and sets realistic goals.

Professionalism:

• Reacts well under pressure, treats others with respect, and follows through on commitments.

Quality and Quantity:

• Demonstrates accuracy, strives for productivity, and seeks improvement.

Adaptability:

• Manages changes and unexpected events effectively.

Attendance and Dependability:

• Consistently punctual and reliable, takes responsibility for tasks.

Initiative:

• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation:

• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.